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About Tier1

Tier1 is a leading provider of refurbished IT equipment in the UK, specializing in laptops, desktops, and monitors from top brands like Lenovo, Dell, HP, and Apple. Established in 1995, the company has over 25 years of experience in the IT lifecycle services sector. With a commitment to sustainability and quality, Tier1 operates from secure facilities in Manchester and collaborates with trusted partners to refurbish devices. Their mission emphasizes reducing environmental impact through a circular economy approach, ensuring that refurbished devices are both affordable and environmentally friendly.

Key Differentiators of Tier1

Sustainability Commitment

Tier1 stands out for its strong focus on sustainability. The company promotes a circular economy by refurbishing and reselling IT equipment, which significantly reduces carbon emissions. For instance, purchasing a refurbished laptop can save approximately 225 kg of CO2 emissions compared to buying new. This commitment not only benefits the environment but also helps customers save money.

Quality Assurance

Every device sold by Tier1 undergoes rigorous testing and refurbishment processes. They utilize advanced data wiping technology to ensure all personal data is securely erased and restore devices to factory settings. Each product comes with a free one-year warranty, providing customers with peace of mind regarding their purchases.

User-Friendly Experience

Tier1 enhances customer experience with free delivery services and an easy-to-navigate online store. Customers can expect their orders to arrive within 3-5 working days, with options for express delivery available.

Frequently Asked Questions

What types of products does Tier1 offer?

Tier1 specializes in refurbished laptops, desktops, and monitors from leading brands like Dell, HP, Lenovo, and Apple.

How does Tier1 ensure data security?

All devices undergo a rigorous data wiping process using Blancco technology to ensure that personal data is completely erased before refurbishment.

What warranty does Tier1 provide?

Tier1 offers a free one-year warranty on all refurbished products, covering technical defects from the date of delivery.

Can I return my purchase?

Yes, Tier1 has a return policy that allows customers to return items within a specified period if they are not satisfied with their purchase.

Is there customer support available?

Yes, Tier1 provides customer support through various channels including email and phone to assist with inquiries or issues related to products.

By focusing on sustainability, quality assurance, and customer satisfaction, Tier1 positions itself as a leader in the refurbished IT equipment market while contributing positively to environmental goals.