75% Off The Big Phone Store Discount Codes November 2024

About The Big Phone Store

The Big Phone Store, based in Wolverhampton, UK, is a prominent mobile phone refurbisher with over 25 years of experience in the industry. They specialize in providing high-quality refurbished phones at competitive prices while ensuring excellent customer service. The company operates its own refurbishment center, allowing for complete control over the refurbishment process, which includes rigorous testing to guarantee the quality of every device sold. Their mission is to restore trust in refurbished technology by delivering reliable devices without the need for third-party involvement.

Distinctive Features of The Big Phone Store

The Big Phone Store stands out in the crowded mobile phone market due to several key features:

• Extensive Product Range: They offer a wide selection of refurbished phones, tablets, smartwatches, and accessories from major brands like Apple, Samsung, Google, and more. Customers can find anything from flagship models to budget-friendly options.

• Rigorous Quality Assurance: Each device undergoes a 90-point testing process, ensuring that all phones are PhoneCheck™ certified. This commitment to quality is supported by a minimum three-month warranty on all devices and a 12-month warranty on new and refurbished phones.

• Customer-Centric Policies: The Big Phone Store provides a no-quibble 14-day money-back guarantee and free delivery on orders over £30. Additionally, customers spending over £150 benefit from next-working-day delivery at no extra cost.

• Sustainability Commitment: As a registered electronics recycler, they emphasize eco-friendly practices by encouraging customers to trade in or recycle old devices.

Frequently Asked Questions

What types of phones does The Big Phone Store sell?

The Big Phone Store offers a diverse range of products including refurbished iPhones, Samsung Galaxy devices, Google Pixels, and budget-friendly smartphones from brands like Motorola and Xiaomi.

How does the refurbishment process work?

Every phone undergoes a comprehensive 90-point testing process at their Wolverhampton facility before being sold. This ensures that all devices meet high standards for functionality and appearance.

What warranty do you provide on refurbished phones?

The Big Phone Store provides a minimum three-month warranty on all refurbished phones and a full 12-month warranty on new devices.

Can I return my purchase if I'm not satisfied?

Yes, they offer a 14-day money-back guarantee. If you are not satisfied with your purchase, you can return it within this period for a full refund.

How can I contact customer support?

Customers can reach out via phone, email, or messenger directly to their dedicated support team without going through chatbots or call centers.

Do you offer trade-in options?

Yes, The Big Phone Store encourages customers to trade in their old devices for cash or store credit. They also provide recycling services for devices that cannot be traded in.

In summary, The Big Phone Store has established itself as a reliable source for high-quality refurbished mobile devices in the UK. With its commitment to customer satisfaction and sustainability practices, it continues to grow as a trusted name in the mobile phone refurbishment industry.