20% Off Story & Sons Discount Codes (2 Active) October 2024

About Story & Sons

Story & Sons is a UK-based brand dedicated to enhancing the quality of life for elderly individuals and those living with disabilities. Founded by Oli Story, who has over 15 years of experience in designing products for this demographic, the company aims to provide a comprehensive range of high-quality living aids. Unlike traditional retailers that often offer either low-cost functional items or a limited selection, Story & Sons combines exceptional customer service with a carefully curated product line. Their mission is to ensure that every product they offer meets the highest standards of quality and usability, making daily life easier and more enjoyable for their customers.

Unique Selling Points

Quality Products
Story & Sons prides itself on offering only the best products tailored for elderly and disabled individuals. They meticulously select items that not only fulfill practical needs but also enhance the user experience. This commitment to quality ensures that every product is something they would use in their own homes.

Exceptional Customer Service
The brand emphasizes a human-centered approach to customer service. Customers can receive personalized advice through live chat, phone calls, or email. Additionally, Story & Sons offers video consultations to help customers select the right products before purchase, ensuring a tailored shopping experience.

Accessibility and Inclusivity
With a vision of making life easier for those with disabilities and their families, Story & Sons focuses on inclusivity. They aim to create an environment where essential products are easily accessible, allowing users to maintain independence and dignity.

Customer Feedback Insights

User reviews across various platforms reveal a generally positive sentiment towards Story & Sons. Many customers highlight the quality and effectiveness of the products, noting that they significantly improve daily living conditions. For instance, users have praised specific items like mobility aids and specialized clocks designed for individuals with dementia.

On Trustpilot, Story & Sons has received commendations for their responsive customer service, with many customers appreciating the personalized attention they received during their shopping experience. Reviews often mention how staff members go above and beyond to ensure satisfaction.

However, some feedback indicates areas for improvement, such as expanding product availability or enhancing shipping options. Overall, the brand's commitment to quality and customer care resonates well with its audience.

Promotions and Loyalty Programs

Story & Sons offers various promotions throughout the year aimed at providing value to their customers. These include seasonal discounts and special offers on selected products. Additionally, they have a loyalty program that rewards repeat customers with exclusive discounts and early access to new product lines.

To stay updated on promotions, customers are encouraged to subscribe to their newsletter. This initiative not only informs subscribers about current deals but also provides insights into new arrivals and helpful tips related to independent living aids.

Frequently Asked Questions

1. What types of products does Story & Sons offer?
Story & Sons specializes in daily living aids tailored for elderly individuals and those with disabilities. Their product range includes health monitors, specialist clocks, mobility aids, and more.

2. How can I contact customer service?
Customers can reach out via live chat on their website, phone calls, or email for personalized assistance.

3. Is there a return policy?
Yes, Story & Sons offers a freepost return policy if customers are not satisfied with their purchase.

4. Do you ship internationally?
Yes, Story & Sons ships products globally and provides competitive rates for shipping within Europe and beyond.

5. Are there any VAT relief options available?
Eligible customers may benefit from VAT relief on specific products designed to assist those with disabilities or long-term illnesses.

By focusing on quality products and exceptional service while fostering a sense of community among users, Story & Sons stands out as a trusted brand in the realm of independent living aids.