10% Off Shooting Surplus Discount Codes (1 Active) Nov 2024

Overview of Shooting Surplus

Shooting Surplus, established in 2013 and based in Ruston, Louisiana, is a dedicated retailer specializing in firearms and related accessories. The company aims to provide premium products at competitive prices, catering to the needs of firearm enthusiasts. Their extensive inventory includes handguns, rifles, shotguns, magazines, gun parts, shooting gear, optics, reloading supplies, airguns, apparel, and camping gear. By focusing on quality and variety, Shooting Surplus seeks to support shooting sports, hunting, and personal protection for its customers.

Key Features of Shooting Surplus

Unique Selling Points

Shooting Surplus distinguishes itself through several standout features:

• Wide Product Range: The company offers a comprehensive selection of firearms and accessories, ensuring that customers can find everything they need in one place.

• Competitive Pricing: By maintaining low prices on a vast array of products, Shooting Surplus appeals to budget-conscious consumers.

• User-Friendly Website: Their online platform is designed for easy navigation and a seamless shopping experience.

• Promotions and Discounts: Regular promotions and discount codes enhance the value proposition for customers.

Customer Feedback Insights

User reviews provide valuable insights into the customer experience at Shooting Surplus.

• Positive Experiences: Many customers commend the company for its competitive pricing and excellent customer service. For instance, one user highlighted their satisfaction with a smooth ordering process and prompt shipping after an inquiry about applying a discount code post-purchase.

• Concerns Raised: However, some reviews indicate issues with shipping delays and customer service responsiveness. A few customers reported long wait times for order confirmations and difficulty reaching support during peak times.

• Mixed Ratings: Overall ratings on platforms like Trustpilot average around 2.85 out of 5 stars. While some customers express satisfaction with their purchases and the pricing structure, others have raised concerns regarding product availability and communication issues.

Promotions and Loyalty Programs

Shooting Surplus actively engages its customer base through various promotions:

• Discount Codes: Customers can often find promotional codes that offer savings on their purchases. For example, a common code provides 5% off orders over a certain amount.

• Loyalty Program: Although specific details about a formal loyalty program were not highlighted in the search results, the company does encourage repeat business through ongoing promotions and customer engagement via email alerts about sales and restocks.

Frequently Asked Questions

What types of products does Shooting Surplus offer?

Shooting Surplus offers a wide range of firearms including handguns, rifles, shotguns, as well as shooting accessories like optics, reloading supplies, and apparel.

How can I contact customer service?

Customers can reach out to Shooting Surplus via their website's contact form or by calling their customer service line at (800) 727-6914 during business hours.

What are the shipping policies?

Shipping policies typically include free shipping on orders over $250. However, shipping times may vary based on product availability.

Is there a return policy?

Shooting Surplus has a return policy that allows customers to return items under certain conditions. Details can be found on their website under the terms and conditions section.

How does Shooting Surplus handle complaints?

The Better Business Bureau (BBB) has noted some patterns of complaints regarding product issues and customer service. However, the company has taken steps to address these concerns by responding to complaints filed with the BBB.

By providing an extensive range of products at competitive prices while striving for excellent customer service, Shooting Surplus aims to establish itself as a trusted retailer in the firearms industry.