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About Saris

Saris, a brand deeply rooted in the cycling culture, was born out of a passion for innovation and a commitment to making cycling accessible to everyone. Founded in 1989 by Chris and Sara Fortune, who acquired and rebranded Graber Manufacturing, Saris has evolved into a leading manufacturer of premium bike racks, trainers, and bike parking solutions. With a strong presence in Wisconsin, USA, Saris is part of C+A Global, a parent company that drives innovation and growth in consumer products. The brand's mission is to serve every rider by providing high-quality products, exceptional customer service, and advocating for safer and more accessible cycling communities.

Standout Features

Saris stands out in the market due to its innovative and robust product line, designed to cater to various cycling needs. Here are some key features that set Saris apart:

• Innovative Designs: Saris products are conceptualized and built by cyclists, ensuring that they meet the specific needs of riders. From the SuperClamp HD 2-bike rack, which features dual wheel-clamping hooks and tilting capabilities, to the Door County electric bike rack that effortlessly lifts eBikes into transport position, Saris' designs are both functional and user-friendly.
• Quality and Durability: Saris products are known for their high-quality materials and durable construction. For instance, the Guardian 3-Bike trunk rack is designed with easy-to-use bike hold-downs and rack straps equipped with spring-loaded buckles, ensuring secure transport of bikes.
• Community Advocacy: Beyond product innovation, Saris supports grassroots advocacy groups that work towards making biking safer and more accessible. This commitment to the cycling community reflects the brand's holistic approach to promoting cycling culture.

User Reviews and Feedback

Saris has garnered a reputation for excellence through positive user reviews and feedback from various sources.

• Customer Testimonials: On the Saris homepage, customers praise the brand for its reliable products and excellent customer service. Many users appreciate the ease of installation and the durability of Saris bike racks and trainers.
• Trustpilot and Amazon Reviews: On Trustpilot and Amazon, users consistently rate Saris products highly, often highlighting their ease of use, sturdy construction, and the value for money. For example, the SuperClamp HD 2-bike rack is frequently praised for its stability and versatility.
• YouTube Reviews: YouTube reviewers often showcase the features and benefits of Saris products in detailed videos. These reviews provide a hands-on look at how the products perform in real-world scenarios, further reinforcing the positive feedback from other sources.

Promotion and Loyalty Program

Saris offers several promotions and loyalty programs to enhance customer satisfaction and loyalty.

• Free Shipping: Saris provides free shipping on orders over $150, making it more convenient for customers to purchase their products online.
• Special Offers: The brand occasionally offers special discounts and promotions, especially during holiday seasons or new product launches. These offers are usually highlighted on their website and social media channels.
• Customer Support: Saris is known for its exceptional customer service, which includes comprehensive support resources and a responsive customer support team. This commitment to customer satisfaction helps build a loyal customer base.

FAQs

What types of products does Saris offer?

Saris offers a wide range of products including bike racks, trainers, and bike parking solutions. Their product line includes hitch racks, trunk racks, and electric bike racks, as well as indoor bike trainers and community bike parking infrastructure.

Where is Saris based?

Saris is based in Wisconsin, USA, and is part of C+A Global, a parent company that drives innovation and growth in consumer products.

Does Saris support cycling advocacy?

Yes, Saris supports grassroots advocacy groups that work towards making biking safer and more accessible. This commitment is part of their mission to promote cycling culture and make cycling accessible to everyone.

What is the quality of Saris products?

Saris products are known for their high quality and durability. They are designed and built by cyclists to meet the specific needs of riders, ensuring that they are both functional and reliable.

How does Saris handle customer service?

Saris is committed to providing exceptional customer service. They offer comprehensive support resources and have a responsive customer support team to help with any queries or issues.