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About Rohan

Rohan is a distinguished British brand specializing in outdoor clothing and footwear, founded in 1972 by Paul and Sarah Howcroft. With a commitment to innovation and customer-centric design, Rohan has established itself as a leader in the outdoor apparel market. The company is known for its high-performance clothing that combines functionality with comfort, catering to adventurers and travelers alike. Based in Milton Keynes, Rohan operates over 50 stores across the UK and has garnered an annual turnover of approximately £30 million, reflecting its strong presence in the industry.

Unique Selling Points of Rohan

Innovative Design Principles

Rohan's products are built around five core principles: protection, lightweight, packability, easy care, and versatility. This focus ensures that each item is not only functional but also suitable for various outdoor activities and climates. For instance, their garments often feature advanced fabric technologies that provide moisture-wicking, UV protection, and quick-drying capabilities.

Award-Winning Service

Rohan has been recognized for its exceptional customer service, recently earning the title of Which? Recommended Outdoor and Sports Retailer 2022. This accolade was based on feedback from over 10,000 shoppers who rated their experiences with various retailers. The brand prides itself on creating a welcoming atmosphere in its stores and providing expert advice through its dedicated customer service team.

Eco-Friendly Practices

In recent years, Rohan has also embraced sustainability by integrating eco-friendly practices into their production processes. This includes using recycled materials and reducing waste during manufacturing, aligning with the growing consumer demand for environmentally responsible products.

Frequently Asked Questions

What types of products does Rohan offer?

Rohan's product range includes jackets, trousers, shirts, skirts, waterproofs, and travel accessories designed for outdoor activities as well as everyday wear.

How should I care for my Rohan clothing?

Most Rohan garments are designed for easy care; they typically do not require ironing and dry quickly after washing. Specific care instructions can be found on individual product labels.

Does Rohan offer international shipping?

Yes, Rohan provides international shipping options for customers outside the UK. Shipping costs may vary based on location.

What if I need to return an item?

Rohan has a straightforward return policy that allows customers to return items within a specified period if they are unsatisfied or if the size is incorrect. Details regarding returns can be found on their website.

Are there any physical stores where I can try on products?

Yes, Rohan operates over 50 physical stores throughout the UK where customers can try on products before purchasing. Store locations can be found on their official website.

By focusing on innovation, quality service, and customer satisfaction, Rohan continues to solidify its reputation as a premier choice for outdoor enthusiasts seeking reliable clothing solutions.