$40 Off Rakuten Global Express Discount Codes November 2024

About Rakuten Global Express

Rakuten Global Express (RGX) is an innovative international shipping service designed to bridge the gap between Japanese merchants and global consumers. Launched by Rakuten, a Japanese technology conglomerate, RGX aims to facilitate the export of high-quality Japanese products to over 80 countries and regions worldwide. By leveraging Rakuten's extensive network of over 57,000 merchants and 360 million products available on Rakuten Ichiba, RGX simplifies the complexities of international shipping, making it easier for both merchants and consumers to engage in cross-border transactions.

Standout Features

Simplified International Shipping

RGX offers a seamless shopping experience by providing users with a Japanese warehouse address, which they can use in place of their overseas address. This approach allows merchants to handle international orders as if they were domestic transactions, significantly reducing the logistical hurdles associated with global shipping.

Consolidation and Support Services

One of the key features of RGX is its ability to consolidate items purchased from different merchants into a single box. This not only streamlines the shipping process but also reduces costs for consumers. Additionally, RGX handles operations such as issuing invoices and packing, ensuring that products are properly prepared for export.

Advanced ID Verification Technology

To address the stringent Know Your Customer (KYC) requirements in Japan, RGX has implemented R-eKYC, an ID verification technology developed by the Rakuten Asia AI Team. This system uses facial recognition to complete the verification process in just ten minutes, significantly improving the efficiency and user experience of the transaction process.

Reliable Logistics and Customer Support

During the COVID-19 pandemic, RGX demonstrated its resilience by maintaining operational warehouses and ensuring continuous service despite logistical challenges. This commitment to reliability has been a cornerstone of RGX's success, particularly among Japanese users living overseas who rely on the service for essential items.

Frequently Asked Questions (FAQs)

What is Rakuten Global Express?

Rakuten Global Express is an international shipping service provided by Rakuten, allowing users to purchase products from Japanese merchants and have them shipped globally.

How does the shipping process work?

Users shop on Rakuten Ichiba or other Japanese e-commerce malls using a provided Japanese warehouse address. RGX then consolidates items, handles export operations, and ships the products directly to the user's overseas address.

What is R-eKYC and how does it work?

R-eKYC is an ID verification technology developed by Rakuten that uses facial recognition to verify customer identities. This process is completed in just ten minutes, significantly improving the efficiency of international transactions.

Can I track my shipments?

Yes, RGX provides tracking information for shipments, allowing users to monitor the status of their orders from the time they are processed at the warehouse to delivery.

What if I encounter issues with my order?

RGX offers customer support to help resolve any issues that may arise during the transaction and shipping process. Users can contact support through the RGX website or other Rakuten channels.

By understanding these aspects of Rakuten Global Express, users can better navigate the service and enjoy a seamless shopping experience for high-quality Japanese products.