15% Off Questor Insurance Vouchers, Discount Codes Nov 2024

About Questor Insurance

Questor Insurance, a trading brand of Riverside Underwriting Limited (RUL), has been operational since August 4, 2007. The company specializes in providing insurance products tailored for online sales, including vehicle hire excess, travel insurance, and motor excess coverage. Questor is regulated by the Financial Conduct Authority and offers customer protection through the Financial Services Compensation Scheme. With a strong focus on customer service, Questor employs an in-house call center and utilizes user-friendly web applications to ensure a seamless experience for their clients.

Key Features of Questor Insurance

Unique Offerings

Questor Insurance stands out in the competitive insurance market due to its specialized product offerings. The primary services include:

• Vehicle Hire Excess Insurance: This policy covers the excess amount you are liable for under your rental agreement, protecting against unexpected costs due to accidents or damages.

• Travel Insurance: Offers comprehensive coverage for various travel-related risks, ensuring peace of mind for travelers.

• Motor Excess Insurance: Designed to protect against excess payments on personal vehicle insurance policies, enhancing financial security during claims.

Customer Feedback

User reviews highlight a generally positive experience with Questor Insurance. On Trustpilot, the company boasts an impressive rating of 4.8 out of 5 stars from over 16,700 reviews. Customers appreciate the competitive pricing and ease of use when purchasing policies online. Many users noted that they have not needed to make claims but expressed confidence in the process based on their interactions with customer service.

Positive feedback includes:

• Value for Money: Users frequently mention that Questor's insurance products are more affordable compared to those offered by car rental companies.

• Ease of Use: Customers find the online platform intuitive and straightforward for obtaining quotes and managing policies.

• Customer Service: Many reviews commend the promptness and efficiency of Questor's customer support team, especially when handling renewals and inquiries.

However, some negative feedback has been noted regarding the complexity of accessing policy documents online and issues with account management. These concerns suggest areas where Questor could improve its digital user experience.

Promotions and Loyalty Programs

Questor Insurance offers various promotions and loyalty incentives to attract and retain customers. While specific promotional details may vary seasonally, the company frequently provides discounts on policy renewals and new sign-ups.

Additionally, customers can benefit from reminders about upcoming renewals, ensuring they do not miss out on continuous coverage at competitive rates. The loyalty program encourages long-term relationships with clients by rewarding them with lower premiums upon renewal based on their claims history.

Common Inquiries

Frequently Asked Questions

1. How do I access my policy documents?

2. Questor has transitioned to a digital format for policy documents, which can be accessed via the 'My Questor' online portal after activating your account.

3. What happens if I need to cancel my policy?

4. For single trip policies, you can cancel before the start date for a full refund. Annual multi-trip policies allow cancellation within 14 days for a full refund if no claims have been made.

5. How does the claims process work?

6. Claims can be initiated through the online portal or by contacting customer service within 40 days of an incident occurring. Required documentation includes your insurance certificate and settlement letter from your main insurer.

7. Are there any auto-renewal options?

8. Yes, customers can opt into auto-renewal through their online account to ensure continuous coverage without needing to manually renew each year.

9. What types of insurance does Questor offer?

10. Questor specializes in vehicle hire excess insurance, travel insurance, and motor excess insurance tailored to meet diverse customer needs.

In summary, Questor Insurance positions itself as a reliable provider of specialized insurance products with a strong emphasis on customer satisfaction and competitive pricing. By continuously improving its services based on user feedback and maintaining open communication channels, Questor aims to solidify its reputation in the insurance industry while catering effectively to its clientele's needs.