15% Off Questor Insurance Vouchers, Discount Codes Feb 2025

About Questor Insurance

Questor Insurance, a trading brand of Riverside Underwriting Limited (RUL), has been operational since August 4, 2007. The company specializes in providing insurance products tailored for online sales, including vehicle hire excess, travel insurance, and motor excess coverage. Questor is regulated by the Financial Conduct Authority and offers customer protection through the Financial Services Compensation Scheme. With a strong focus on customer service, Questor employs an in-house call center and utilizes user-friendly web applications to ensure a seamless experience for their clients.

Common Inquiries

Frequently Asked Questions

1. How do I access my policy documents?

2. Questor has transitioned to a digital format for policy documents, which can be accessed via the 'My Questor' online portal after activating your account.

3. What happens if I need to cancel my policy?

4. For single trip policies, you can cancel before the start date for a full refund. Annual multi-trip policies allow cancellation within 14 days for a full refund if no claims have been made.

5. How does the claims process work?

6. Claims can be initiated through the online portal or by contacting customer service within 40 days of an incident occurring. Required documentation includes your insurance certificate and settlement letter from your main insurer.

7. Are there any auto-renewal options?

8. Yes, customers can opt into auto-renewal through their online account to ensure continuous coverage without needing to manually renew each year.

9. What types of insurance does Questor offer?

10. Questor specializes in vehicle hire excess insurance, travel insurance, and motor excess insurance tailored to meet diverse customer needs.

In summary, Questor Insurance positions itself as a reliable provider of specialized insurance products with a strong emphasis on customer satisfaction and competitive pricing. By continuously improving its services based on user feedback and maintaining open communication channels, Questor aims to solidify its reputation in the insurance industry while catering effectively to its clientele's needs.