35% Off Pets & Friends Vouchers, Discount Codes Nov 2024

About Pets & Friends

Pets & Friends is a prominent UK pet retailer that has evolved from its previous identity as Kennelgate. Backed by the Endless LLP group, the brand operates 18 stores across central England and offers nationwide delivery from its distribution hub in Nottinghamshire. Under the leadership of CEO Claire Bayliss, who joined in 2021, Pets & Friends has undergone significant rebranding and expansion, enhancing its service offerings and modernizing its store aesthetics. The brand aims to cater to the growing needs of pet owners, emphasizing quality products and services tailored to pets’ health and well-being.

Distinctive Features of Pets & Friends

Diverse Product Range
Pets & Friends boasts an extensive selection of pet supplies, including food, toys, grooming products, and accessories. Their commitment to quality ensures that pet owners can find trusted brands alongside innovative new products.

State-of-the-Art Grooming Services
The introduction of the Pets Parlour grooming concept highlights the brand's focus on premium services. The Bletchley store features advanced equipment like adjustable electric grooming tables, aiming to provide a luxurious experience for pets and their owners. This initiative reflects a broader trend towards the humanization of pets, where grooming is not just a necessity but also a lifestyle choice for many families.

Online Shopping Experience
Their user-friendly website allows customers to browse and purchase products conveniently. The online platform is designed to enhance customer experience with easy navigation and detailed product descriptions.

Frequently Asked Questions

What types of pets does Pets & Friends cater to?
Pets & Friends offers products for a variety of pets, including dogs, cats, small mammals, birds, and reptiles.

Do they offer online shopping?
Yes, Pets & Friends has an online store where customers can browse and purchase products for home delivery.

Is there a grooming service available?
Yes, Pets & Friends provides professional grooming services at several locations, featuring state-of-the-art facilities designed for pet comfort.

How does the loyalty program work?
Customers can sign up for the loyalty program to earn points on purchases. Points can be redeemed for discounts or special offers in-store or online.

What is the return policy?
Pets & Friends typically allows returns within 30 days of purchase if items are unopened and in their original packaging. Specific policies may vary based on product type.

By focusing on quality products, exceptional customer service, and innovative offerings like grooming salons, Pets & Friends is well-positioned to become a leading name in pet retail across the UK.