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About PetMeds

PetMeds, officially known as PetMed Express, Inc., is a prominent online pet pharmacy founded in 1996 in Florida. The company focuses on providing a wide range of pet medications, health products, and supplies for dogs, cats, and horses. With a commitment to making pet care accessible, PetMeds offers both prescription and non-prescription items, including flea and tick control products, vitamins, and nutritional supplements. Their mission revolves around ensuring that every pet leads a long, happy, and healthy life by delivering high-quality products directly to consumers through their website and customer service hotline (1-800-PetMeds) .

Key Features That Set PetMeds Apart

PetMeds stands out in the competitive pet health market due to several unique features:

• Wide Product Range: The company offers over 10,000 wellness products, including medications for various health conditions such as arthritis and diabetes, as well as nutritional supplements and pet food .

• User-Friendly Platform: Their website is designed for ease of navigation, allowing customers to quickly find products by category or search for specific items. The mobile app further enhances accessibility for on-the-go shopping.

• Veterinary Support: PetMeds collaborates with licensed veterinarians to ensure that all medications are prescribed correctly and safely. They also offer telehealth services through partnerships with companies like Vetster .

• Auto-Ship Subscription: This service allows customers to schedule regular deliveries of their pet’s medications or supplies, providing convenience and cost savings.

• Promotions and Discounts: Regular promotions and a loyalty program enhance the shopping experience by offering savings to returning customers.

Frequently Asked Questions

What types of products does PetMeds offer?

PetMeds provides a comprehensive selection of both prescription and non-prescription pet medications, health products, food supplies, and accessories for dogs, cats, and horses.

How does the prescription process work?

Customers must provide a valid prescription from a licensed veterinarian for any prescription medication. PetMeds can assist in contacting your vet if needed.

Is there a satisfaction guarantee?

PetMeds offers a satisfaction guarantee on many products. If customers are not satisfied with their purchase, they can typically return it within a specified period for a refund or exchange.

Can I set up automatic shipments?

Yes! PetMeds offers an Auto-Ship option that allows you to schedule regular deliveries of your pet's medications or supplies at intervals that suit your needs.

How can I contact customer service?

Customers can reach PetMeds customer service via phone at 1-800-PetMeds or through their website's contact form for assistance with orders or inquiries.

These FAQs address common concerns among potential customers and showcase PetMeds' commitment to transparency and customer support.