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About Ounass

Ounass, launched in December 2016 by the Al Tayer Group, is a premier luxury e-commerce platform based in Dubai, catering to the Middle East market. It offers an extensive selection of over 300 high-end brands, including both international and local designers. The platform specializes in fashion, beauty, lifestyle, and homeware products, providing customers with exclusive capsule collections and unique items. Ounass is dedicated to delivering exceptional service, featuring rapid delivery options such as two-hour delivery in Dubai and same-day service across the UAE, all while embracing sustainable practices in its operations.

Unique Selling Points

Ounass distinguishes itself in the luxury e-commerce landscape through several standout features:

• Diverse Brand Portfolio: The platform showcases a wide array of luxury brands, including Gucci, Dolce & Gabbana, and Valentino. This extensive selection ensures that customers have access to the latest trends and exclusive pieces.
• Sustainable Luxury: Ounass is committed to sustainability, offering a "Sustainable Steps" collection that features eco-conscious brands like Stella McCartney and Aesop. This initiative reflects the brand's dedication to promoting environmentally friendly practices within the luxury sector.
• Exceptional Delivery Services: With a focus on convenience, Ounass provides rapid delivery options, including a two-hour service in Dubai and same-day delivery throughout the UAE. This level of service enhances the shopping experience for customers seeking immediacy.
• Personalized Shopping Experience: The website is designed to offer a seamless and personalized shopping journey, with curated recommendations based on customer preferences and browsing history.
• Expert Insights: Ounass employs a team of fashion experts who curate content related to the latest trends and insider information, enriching the customer experience beyond mere shopping.

Frequently Asked Questions

What types of products does Ounass offer?

Ounass offers a wide range of products including women's, men's, and children's fashion; beauty products; homeware; and lifestyle items from over 300 luxury brands.

How does Ounass handle shipping?

Ounass provides rapid shipping options including two-hour delivery within Dubai and same-day delivery across the UAE. They also offer express shipping to other countries in the region.

What is Ounass's return policy?

Ounass allows returns within a specified period after purchase. Customers can initiate returns through their website or by contacting customer service for assistance.

Is there a loyalty program?

Yes, Ounass has a loyalty program that rewards customers with points for purchases which can be redeemed for discounts on future orders.

How can I contact customer support?

Customers can reach out to Ounass's customer support team via their website or through their dedicated hotline available from 10 am to 10 pm daily.

Ounass continues to solidify its position as a leader in luxury e-commerce by prioritizing customer satisfaction while promoting sustainable practices within the industry.