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About Priority Booker

Priority Booker is a UK-based travel service specializing in airport parking and lounges. As the only Trading Standards approved agent for these services in the UK, Priority Booker offers a variety of secure parking options tailored to meet diverse needs and budgets. Their commitment to quality is evident in their selection of parking suppliers, ensuring that customers receive reliable service. Additionally, Priority Booker provides a price match guarantee, assuring customers that they will receive the best possible rates for their bookings. With a focus on customer satisfaction, their dedicated support team is always available to assist with any inquiries.

Key Features That Set Priority Booker Apart

Priority Booker boasts several standout features that enhance the customer experience:

• Diverse Parking Options: Customers can choose from over 150 official and independent car parks across major UK airports, including options for park and ride, meet and greet, and valet parking.

• VIP Club Membership: For an annual fee of £34.99, members of the Priority Booker VIP Club enjoy exclusive discounts on parking and lounge bookings, significantly reducing costs compared to standard rates. For instance, VIP members can save up to 60% on airport parking and lounges, making travel more affordable.

• Quality Assurance: All parking suppliers are personally vetted to ensure they meet high service standards. This commitment to quality helps instill confidence in customers regarding their bookings.

• Convenient Lounge Access: Priority Booker provides access to luxury airport lounges at major airports, allowing travelers to relax before their flights with complimentary food and drinks, Wi-Fi, and comfortable seating.

Insights from User Reviews

User feedback on Priority Booker has been largely positive, emphasizing the company's excellent customer service and ease of use. On Trustpilot, customers have praised the responsiveness of the support team, particularly noting instances where representatives were quick to resolve booking issues. One user highlighted their experience with a customer service agent named John, who provided reassurance and prompt assistance during a payment issue, leading to a successful rebooking.

However, some reviews indicate areas for improvement, particularly regarding communication with parking providers. Users have mentioned that while Priority Booker facilitates bookings, they sometimes faced challenges contacting the actual service providers upon arrival at the airport. Overall, the majority of reviews reflect satisfaction with the booking process and the value provided by the VIP Club.

Promotions and Loyalty Programs

Priority Booker offers a robust loyalty program through its VIP Club, which provides significant savings on both parking and lounge bookings. Members benefit from exclusive rates that are not available to non-members, ensuring they receive the best value for their travel needs. The program is designed to reward frequent travelers, making it an attractive option for those who regularly use airport services.

In addition to the VIP Club, Priority Booker frequently runs promotions that offer discounts on specific services, such as seasonal deals or limited-time offers. These promotions are advertised on their website and can lead to substantial savings for customers planning their trips.

Frequently Asked Questions

What types of parking services does Priority Booker offer?

Priority Booker provides a range of parking services, including park and ride, meet and greet, and valet parking. Each option caters to different preferences and budgets, ensuring that customers can find a service that suits their needs.

How can I contact customer support?

Customers can reach the Priority Booker customer service team via the "Contact Us" page on their website or by emailing [email protected]. They are available to assist with any inquiries or issues related to bookings.

What should I do if I need to change my booking?

Changes to bookings are possible, but they may incur fees depending on the chosen service provider. It is advisable to contact customer support as soon as possible to discuss any amendments. Note that changes within 24 hours of the booking may not be possible and may require a full rebooking at the regular price.

Is there a cancellation policy?

Yes, Priority Booker requires a 72-hour notice period for cancellations, regardless of when the booking was made. Customers should ensure they are aware of this policy when making their reservations.

Are there any guarantees on pricing?

Priority Booker offers a price match guarantee, which means if you find the same product at a lower price elsewhere, they will attempt to match it. This policy helps ensure that customers receive the best rates available.

By focusing on quality service, customer satisfaction, and competitive pricing, Priority Booker positions itself as a leading choice for travelers seeking reliable airport parking and lounge options in the UK.