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About Rugs Direct

Rugs Direct, established in 1998, is a prominent online retailer specializing in decorative area rugs. Based in Winchester, Virginia, the company serves a diverse clientele, including consumers, professional designers, and commercial customers across the U.S. and Canada. Rugs Direct partners with renowned manufacturers such as Jaipur Living, Loloi, and Safavieh to offer an extensive selection of high-quality rugs that prioritize design and craftsmanship. The brand is committed to enhancing the shopping experience through innovative features like an interactive "see this rug in your room" tool and a personalized "design finder" quiz.

Key Features That Set Rugs Direct Apart

Wide Selection of Rugs
Rugs Direct boasts an impressive inventory of over 10,000 rug designs, catering to various styles including contemporary, traditional, and outdoor options. This extensive range allows customers to find the perfect match for their home decor needs.

User-Friendly Shopping Tools
The website features advanced shopping tools such as the "see this rug in your room" option, which allows users to visualize how a rug would look in their space. Additionally, the "design finder" quiz helps customers narrow down choices based on their preferences.

Quality Assurance
Rugs Direct emphasizes quality by partnering with top manufacturers known for their craftsmanship. This commitment ensures that customers receive durable and aesthetically pleasing products.

Loyalty Program
The brand offers a loyalty program that rewards frequent shoppers with points redeemable for discounts on future purchases. This initiative encourages customer retention and enhances the overall shopping experience.

Frequently Asked Questions

What types of rugs does Rugs Direct offer?
Rugs Direct provides a vast array of rugs including area rugs, runners, outdoor rugs, and custom sizes. They cater to various styles such as contemporary, traditional, and modern designs.

How does the "see this rug in your room" feature work?
This interactive tool allows customers to upload a photo of their space or choose from preset room images to visualize how a selected rug would look in their home.

What is the return policy?
Rugs Direct offers a straightforward return policy where customers can return rugs within 30 days of receipt for a full refund, provided they are in original condition.

Are there any warranties on the rugs?
Many rugs come with manufacturer warranties that cover defects in materials or workmanship. Customers are encouraged to check specific product details for warranty information.

How can I contact customer service?
Customers can reach out to Rugs Direct's customer service team via email or phone for assistance with orders or inquiries about products.

By focusing on quality products and enhancing customer experience through innovative features and loyalty programs, Rugs Direct continues to solidify its position as a leader in the online rug retail market.