$50 Off MatterHackers Discount Codes (1 Active) October 2024

About MatterHackers

MatterHackers, founded in 2012 and based in Lake Forest, California, is the largest retailer of desktop 3D printing products in the United States. The company aims to make 3D printing accessible and straightforward for everyone, offering a wide range of materials, tools, and software solutions tailored for both hobbyists and professionals. MatterHackers is also known for its proprietary software, MatterControl, which helps users manage their 3D printing processes efficiently.

Key Features That Set MatterHackers Apart

Extensive Product Range
MatterHackers boasts an impressive selection of over 10,000 products, including various types of filaments, 3D printers, and accessories. Their proprietary PRO Series filaments are particularly popular due to their high quality and reliability.

Innovative Software Solutions
The company's flagship software, MatterControl, is a free tool that integrates slicing capabilities with print job management. This software is compatible with multiple operating systems and is designed to enhance the user experience by simplifying complex tasks.

Commitment to Customer Support
MatterHackers prides itself on providing exceptional customer service. They offer extensive resources such as tutorials, guides, and a responsive support team to assist customers with any inquiries or issues they may encounter.

Strategic Partnerships
Recently, MatterHackers formed a partnership with Formlabs to expand its offerings in advanced 3D printing technologies. This collaboration enhances their product line and provides customers access to cutting-edge stereolithography and selective laser sintering technologies.

Insights from Users: What Customers Are Saying

User feedback about MatterHackers highlights several strengths:

• Quality of Products: Many users commend the quality of the PRO Series filaments for their ease of use and excellent print results. Reviews on platforms like Amazon often mention how these materials yield strong and durable prints.

• Customer Service Experience: On Trustpilot, customers frequently praise MatterHackers' customer service for being knowledgeable and helpful. Users report positive experiences when seeking assistance with product selection or troubleshooting printing issues.

• Educational Resources: Users appreciate the wealth of educational content available on MatterHackers' website. Many have found the tutorials and guides beneficial for improving their 3D printing skills.

However, some reviews also point out areas for improvement:

• Shipping Times: A few customers have expressed concerns about shipping delays during peak seasons.

• Product Availability: Occasionally, certain popular items may be out of stock, leading to frustration among users eager to start their projects.

Promotions and Loyalty Programs

MatterHackers offers various promotions to enhance customer engagement:

• Frequent Sales Events: The company regularly hosts sales events that provide discounts on select products. These promotions are often advertised through their newsletter and social media channels.

• Loyalty Program: Their loyalty program rewards customers with points for every purchase made. These points can be redeemed for discounts on future orders, encouraging repeat business.

• Free Shipping Offers: MatterHackers provides free shipping within the U.S. on orders over a certain amount, making it more economical for customers to shop online.

Frequently Asked Questions

What types of filaments does MatterHackers offer?
MatterHackers offers a diverse range of filaments including PLA, ABS, PETG, NylonX, and specialty materials like flexible filaments. Their PRO Series line is particularly well-regarded among users.

Is MatterControl free?
Yes, MatterControl is free software designed to help users manage their 3D printing tasks efficiently. While some advanced features may require paid plug-ins, the core functionalities remain accessible without charge.

Can I get support if I encounter issues?
Absolutely! MatterHackers provides robust customer support through various channels including phone support, email assistance, and an extensive online knowledge base filled with tutorials and FAQs.

Do they ship internationally?
Yes, MatterHackers ships internationally; however, shipping costs and delivery times may vary based on location.

By focusing on quality products, outstanding customer service, and innovative solutions in the 3D printing space, MatterHackers continues to solidify its position as a leader in the industry while fostering a supportive community for makers everywhere.