10% Off John Lewis Broadband Discount Codes November 2024

Overview of John Lewis Broadband

John Lewis Broadband is a subsidiary of the renowned John Lewis Partnership, which is well-known for its commitment to customer service and quality. Established in 2012, the brand aims to provide reliable broadband services while maintaining the high standards associated with John Lewis. The broadband services are delivered through Plusnet plc, ensuring a robust infrastructure and customer support. John Lewis Broadband offers various packages tailored to meet the needs of different users, from casual internet browsers to heavy data consumers.

Key Features of John Lewis Broadband

Exceptional Customer Support

One of the standout features of John Lewis Broadband is its commitment to customer service. Customers benefit from freephone support, which means they can reach out for assistance without incurring additional charges. This approach aligns with the overall ethos of the John Lewis brand, which emphasizes customer satisfaction and reliable service.

Competitive Pricing and Packages

John Lewis Broadband offers a range of competitively priced packages, including standard broadband and fibre options. Their offerings include:

• Unlimited Broadband: Average download speed of 10Mb.
• Fibre Broadband: Average download speed of 36Mb.
• Fibre Extra: Average download speed of 66Mb.

These packages are designed to cater to various user needs, whether for basic browsing or streaming high-definition content.

No Activation Fees

Unlike many competitors in the broadband market, John Lewis Broadband does not charge activation fees for new customers. This policy makes it easier for potential subscribers to switch providers without worrying about upfront costs.

Free Router

New customers receive a free router upon signing up for any broadband package, which helps reduce initial setup costs and ensures that users have the necessary equipment to get started.

Frequently Asked Questions

What is included in my broadband package?

All broadband packages come with unlimited usage, a free router, and access to customer support via a freephone number.

Are there any contracts?

Yes, all services require a minimum contract term of 12 months.

What should I do if my internet speed is slower than expected?

If you experience slower speeds than advertised, it is recommended to check your line speed through their online tools or contact customer support for assistance.

Can I keep my existing phone number?

Yes, you can usually keep your existing phone number when switching to John Lewis Broadband by requesting a number porting during the sign-up process.

Is there a cooling-off period?

Yes, there is typically a 14-day cooling-off period after signing up during which you can cancel your service without penalty.

How do I report an issue with my service?

Customers can report issues through the John Lewis Broadband website or by calling their dedicated support line for immediate assistance.

In summary, John Lewis Broadband combines competitive pricing with exceptional customer service and straightforward policies that resonate well with its user base. With a strong emphasis on customer satisfaction and loyalty programs, it positions itself as a reliable choice in the UK broadband market.