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About Internet Reptile

Internet Reptile, established in 2008, is a leading online retailer based in the UK, specializing in reptile equipment and live food. With a commitment to customer service excellence, the company has built a strong reputation for offering a vast selection of products, including habitats, food, and care supplies for various reptiles. Operating from a state-of-the-art warehouse in Nottingham, Internet Reptile ensures prompt home delivery, catering to the needs of reptile enthusiasts across the country.

Key Features That Set Internet Reptile Apart

Extensive Product Range

Internet Reptile boasts a comprehensive inventory that includes everything from terrariums and heating equipment to specialized diets for different reptile species. This extensive range ensures that customers can find all they need in one place, making it convenient for both novice and experienced reptile keepers.

Competitive Pricing and Price Match Promise

The brand is known for its competitive pricing strategy and offers a price match promise, ensuring customers receive the best deals available. This commitment to affordability helps attract budget-conscious consumers looking for quality products without overspending.

Exceptional Customer Service

Customer service is a cornerstone of Internet Reptile's operations. The company has garnered positive feedback for its responsive support team, which is readily available to assist with inquiries or issues related to orders. This dedication to customer satisfaction has contributed significantly to their loyal customer base.

Frequently Asked Questions

What types of reptiles do you cater to?

Internet Reptile provides products suitable for a wide range of reptiles including snakes, lizards, tortoises, and amphibians. Their care sheets offer specific guidance tailored to different species.

How does shipping work?

The company offers various shipping options depending on the urgency of delivery required by the customer. Standard shipping typically takes 3-5 working days, while express options are also available at an additional cost.

What is your return policy?

Internet Reptile has a customer-friendly return policy that allows returns within 30 days of purchase if items are unused and in their original packaging. However, certain restrictions apply to live food products due to health regulations.

Are there any guarantees on live food?

While Internet Reptile strives to deliver high-quality live food products, they do not guarantee live arrival due to factors beyond their control during transit. Customers are advised to review shipping options carefully when ordering perishable items.

How can I contact customer service?

Customers can reach out to Internet Reptile's customer service team via email or through their website's contact form. They also have an active presence on social media platforms where inquiries can be addressed promptly.

By focusing on quality products, competitive pricing, and exceptional customer service, Internet Reptile continues to establish itself as a trusted source for reptile enthusiasts throughout the UK.