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About Hyperoptic

Hyperoptic Limited is a British telecommunications company founded in April 2011, headquartered in London. It specializes in providing high-speed internet and digital telephone services through its own Fibre to the Premises (FTTP) network. The company emerged in response to the growing demand for faster broadband, launching its services initially in London and expanding across the UK. As of July 2024, Hyperoptic has passed 1.7 million premises and serves over 340,000 customers, positioning itself as a leading alternative to traditional broadband providers.

Key Features That Set Hyperoptic Apart

Ultra-Fast Broadband Speeds
Hyperoptic offers some of the fastest broadband speeds available in the UK, with capabilities reaching up to 1 Gbps. This performance is significantly higher than the national average, allowing users to enjoy seamless streaming, gaming, and browsing experiences.

Full Fibre Connectivity
Unlike many competitors that use a mix of fibre and copper lines (FTTC), Hyperoptic provides true full fibre connections (FTTP), ensuring that the fibre optic cables run directly into homes. This results in superior reliability and speed consistency.

Exceptional Customer Service
Hyperoptic has made a strong commitment to customer service, offering 24/7 support and a dedicated customer care team. Their recent rebranding campaign emphasizes their focus on customer satisfaction, aiming to provide a positive experience that contrasts sharply with common frustrations associated with larger providers.

Frequently Asked Questions

What areas does Hyperoptic serve?
Hyperoptic currently operates in over 64 towns and cities across the UK, with continuous expansion plans aimed at reaching more premises.

How fast is Hyperoptic's internet?
Hyperoptic offers internet speeds up to 1 Gbps, which is significantly faster than the average UK broadband speed.

Is there a contract required?
Yes, Hyperoptic typically requires customers to sign a contract for their services. However, they offer flexible terms that can accommodate different needs.

What should I do if I experience issues with my service?
Customers can contact Hyperoptic's support team via phone or online chat for assistance with any service-related issues. Their commitment to 24/7 support ensures help is available whenever needed.

Can I keep my current phone number?
Yes, Hyperoptic allows customers to port their existing phone numbers when switching services.

Hyperoptic is redefining broadband service standards in the UK through its innovative approach to connectivity and customer care. With its full fibre network and commitment to user satisfaction, it stands out as a compelling choice for consumers seeking reliable high-speed internet solutions.