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About Haand

Haand, pronounced "hand," is a North Carolina-based ceramics brand founded in 2012 by childhood friends Mark Warren and Chris Pence. Initially, the duo focused on creating high-quality ceramic dishware without a clear market direction. Their breakthrough came when they pivoted to target the hospitality industry, which flourished as retail declined. The COVID-19 pandemic forced them to adapt their business model towards direct-to-consumer sales, allowing them to thrive during challenging times. Today, Haand is celebrated for its beautifully crafted, modern ceramics that blend traditional craftsmanship with contemporary designs.

Unique Selling Points of Haand

Haand distinguishes itself in the ceramics market through several standout features:

• Craftsmanship: Each piece is handmade, ensuring unique variations and high quality. The artisans at Haand employ traditional techniques that enhance the character of their products.
• Sustainable Practices: The brand emphasizes sustainability by using eco-friendly materials and processes in their production. This commitment resonates with environmentally conscious consumers.
• Diverse Product Range: Haand offers a wide variety of items, including dinnerware, serving pieces, and decorative items. Their collections often feature seasonal designs and limited-edition releases.
• Direct-to-Consumer Model: By selling directly to consumers, Haand can maintain competitive pricing while providing personalized customer service. This model also allows them to engage closely with their audience and gather feedback for continuous improvement.

Frequently Asked Questions

What materials does Haand use? Haand primarily uses stoneware and porcelain for its products, which are known for their durability and aesthetic appeal.

Are Haand products dishwasher safe? Yes, most of Haand's ceramics are dishwasher safe; however, handwashing is recommended to maintain their appearance over time.

Does Haand offer international shipping? Currently, Haand ships within the United States. International shipping options may be limited or unavailable at this time.

Can I return my purchase? Yes, Haand has a return policy that allows customers to return items within a specified period if they are unsatisfied with their purchase.

How can I contact customer service? Customers can reach out to Haand’s customer service through their website’s contact form or via email for any inquiries or support needed.

By addressing these common questions, Haand ensures transparency and builds trust with its customer base.