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About Fruugo

Fruugo is a global online marketplace founded in 2008 and headquartered in the United Kingdom. The platform enables sellers to reach customers in over 42 countries, offering a diverse range of products from electronics to fashion and home goods. Fruugo simplifies international shopping by providing automatic currency conversion, translation of product listings into 28 languages, and comprehensive customer service, making it easier for consumers to purchase products from around the world. The company has experienced significant growth, with annual sales reaching approximately £595 million, and it continues to expand its global reach and product offerings.

Distinctive Features of Fruugo

Fruugo stands out in the crowded e-commerce landscape due to several key features:

• Global Reach: Fruugo allows sellers to list products in 46 countries, facilitating cross-border transactions. About 85% of its sales are international, highlighting its effectiveness in connecting buyers and sellers across borders.

• Localized Experience: The platform automatically translates product listings into 28 languages and converts prices into 31 currencies, providing a tailored shopping experience for customers worldwide.

• No Upfront Fees: Fruugo operates on a commission-based model, charging sellers only when a sale is made. This eliminates the financial burden of listing fees or subscriptions, making it accessible for small businesses.

• Robust Technology: Fruugo employs sophisticated digital marketing strategies and fraud detection services, ensuring a secure shopping environment and driving traffic to its sellers' products.

Frequently Asked Questions

What types of products can I find on Fruugo?

Fruugo offers a vast array of products, including electronics, clothing, health and beauty items, toys, books, and home goods. With over 100 million SKUs available, shoppers can find nearly anything they need.

How does Fruugo handle shipping and returns?

Fruugo facilitates shipping through its sellers, who are responsible for their own shipping methods and policies. Customers should review the shipping information provided by individual sellers. Returns are typically managed according to the seller's policies, which should be clearly outlined on the product page.

Is it safe to shop on Fruugo?

Yes, Fruugo employs various security measures to protect customer information and transactions. The platform also provides customer service in multiple languages to assist with any issues that may arise.

Are there any fees for sellers?

Fruugo does not charge upfront fees for listing products. Instead, it takes a commission of 15% on the sale price (excluding VAT) and a processing fee of 2.35%. This model allows sellers to enter the marketplace without significant financial risk.

How can I contact Fruugo customer service?

Customers can reach Fruugo's customer service through their website, where they can find support options including email and live chat. The platform aims to provide assistance in the customer's preferred language.

Fruugo continues to evolve as a prominent player in the global e-commerce market, offering unique solutions for both buyers and sellers while navigating the complexities of international trade.