20% Off Franklin Sports Discount Codes (4 Active) Oct 2024

About Franklin Sports

Franklin Sports, founded in 1946 by Irving H. Franklin, has evolved from a regional sporting goods brand into a global leader in the industry. Since its inception, the company has been dedicated to manufacturing and supplying high-quality sporting equipment and accessories. With a rich history spanning over seven decades, Franklin Sports has established itself as a trusted name among athletes and sports enthusiasts worldwide. The brand's commitment to innovation and superior athletic performance has been a cornerstone of its success, making it a preferred choice for both professional athletes and recreational players.

Standout Features

Innovation and Product Customization

Franklin Sports has consistently been at the forefront of innovation in the sporting goods industry. One of its standout features is the ability to offer product customization, which has significantly enhanced the customer experience. In collaboration with ConfigureID, Franklin Sports introduced 3D product visualization on their ecommerce site, allowing customers to see their customizations in real-time. This technology has been particularly successful with their MLB gloves, enabling customers to customize logos and other features. This innovation has led to a 45% increase in customer loyalty and an 83% increase in average page views.

Quality and Performance

The brand is renowned for its high-quality products that cater to various sports, including baseball, softball, and other outdoor activities. Franklin Sports' batting gloves, for example, are designed to offer superior fit, feel, and performance, making them a favorite among professional hitters. The company's focus on quality and performance has helped it build a loyal customer base over the years.

Marketing Partnerships

Franklin Sports has strategic marketing partnerships with professional athletes, which helps in promoting their products and reinforcing their brand reputation. These partnerships not only enhance the brand's visibility but also provide valuable feedback from top athletes, which is used to improve product design and functionality.

User Reviews and Feedback

Customer Satisfaction

Customer reviews across various platforms such as Amazon, Trustpilot, and YouTube reflect a high level of satisfaction with Franklin Sports products. Users praise the durability, comfort, and performance of the products. For instance, many reviewers have highlighted the excellent quality of Franklin Sports' batting gloves, noting their superior grip and long-lasting durability.

Common Praise

• Quality and Durability: Many customers appreciate the high-quality materials and craftsmanship that go into Franklin Sports products, ensuring they last longer and perform better.
• Comfort: Users often mention the comfort and fit of Franklin Sports' products, particularly their gloves, which are designed to provide a snug and supportive fit.
• Innovation: The introduction of 3D product visualization and customization options has been well-received by customers, who appreciate the ability to personalize their products.

Areas for Improvement

While overall feedback is positive, some users have noted areas for improvement, such as: - Customer Service: A few customers have mentioned that customer service could be more responsive and helpful in resolving issues. - Shipping Times: Some users have reported longer shipping times, which can be a drawback for those needing products quickly.

Promotion and Loyalty Program

Customization Incentives

Franklin Sports incentivizes customers to use their customization services by offering a more engaging and personalized shopping experience. The 3D product visualization feature allows customers to see their customizations in real-time, which has led to higher customer satisfaction and loyalty. This approach not only enhances the customer experience but also encourages repeat purchases.

Special Offers and Discounts

The company occasionally offers special promotions and discounts, especially during peak seasons or for specific product lines. These offers are usually announced on their website and social media channels, providing customers with opportunities to save on their favorite products.

Loyalty Program

While Franklin Sports does not have a traditional loyalty program, their focus on customer satisfaction and innovative product customization has helped build a loyal customer base. The brand's commitment to quality and performance ensures that customers return for their sporting goods needs, fostering a sense of loyalty and trust in the brand.

FAQs

What is the history of Franklin Sports?

Franklin Sports was founded in 1946 by Irving H. Franklin. The company started as a regional brand and has since grown into a global sporting goods producer. Key milestones include importing baseball gloves from Japan in the 1960s and designing innovative batting gloves in the 1980s.

What types of products does Franklin Sports offer?

Franklin Sports offers a wide range of sporting goods, including baseball and softball equipment, outdoor games, and accessories. Their product line includes batting gloves, baseball gloves, and other equipment designed for superior performance and comfort.

How does Franklin Sports' customization service work?

Franklin Sports' customization service, powered by ConfigureID, allows customers to customize their products using 3D visualization technology. This feature is particularly popular for MLB gloves, where customers can add custom logos and other personal touches. The customization process is user-friendly and provides real-time visual feedback.

What are the benefits of using Franklin Sports' 3D product visualization?

The 3D product visualization feature enhances the customer experience by allowing users to see their customizations in real-time. This has led to higher customer satisfaction, increased page views, and a significant boost in customer loyalty.

How can I contact Franklin Sports for customer service?

Customers can contact Franklin Sports through their official website, where they can find contact information, including email addresses and phone numbers. Additionally, the company is active on social media platforms, where customers can reach out for assistance.