25% Off Direct Sight Vouchers, Discount Codes November 2024

About Direct Sight

Direct Sight is a prominent online optician based in the UK, specializing in prescription and non-prescription eyewear, including sunglasses. Established from a family-run practice dating back to 1901, the brand has evolved to combine traditional optometry expertise with modern technology, offering a vast selection of eyewear at competitive prices. Direct Sight is committed to delivering high-quality products directly to customers, ensuring significant savings compared to high street prices. Their mission revolves around providing exceptional customer service and a seamless shopping experience, with a focus on value and variety.

Key Features That Set Direct Sight Apart

Direct Sight distinguishes itself in the online eyewear market through several standout features:

• Extensive Selection: The company offers one of the largest collections of eyewear, including both unbranded and designer frames, such as Ray-Ban and Oakley.

• Affordable Pricing: Prescription glasses start from as low as £9, making quality eyewear accessible to a broader audience.

• In-House Manufacturing: All glasses are produced in their state-of-the-art laboratory in Amersham, Buckinghamshire, allowing for quality control and quick turnaround times.

• Customer-Centric Policies: Direct Sight provides a 30-day free return policy, a one-year warranty, and a scratch guarantee, ensuring customer satisfaction and confidence in their purchases.

• Price Match Guarantee: They offer to match prices with other UK-based official designer eyewear dealers, reinforcing their commitment to affordability.

Frequently Asked Questions

What types of lenses does Direct Sight offer?

Direct Sight provides three main types of lenses: single vision, bifocals, and varifocal lenses. This variety allows customers to choose the best option for their vision needs.

How long does delivery take?

Most orders are dispatched within 3-7 working days. However, for single vision lenses, Direct Sight offers a 48-hour production and dispatch option. Customers are notified via email once their items are shipped.

What is the return policy?

Direct Sight has a 30-day return policy, allowing customers to return glasses for a refund or exchange if they are not satisfied. The return process is straightforward, and customers are advised to include a completed returns form with their items.

Can I adjust my glasses if they don’t fit properly?

Yes, customers can either return the glasses for adjustments or take them to a local optician for minor adjustments. Direct Sight also offers to fix any issues free of charge if the glasses are returned.

How can I contact customer service?

Customers can reach Direct Sight's customer service via email at [email protected]. While some users have reported difficulties in reaching them by phone, the email support is generally responsive.

By focusing on quality, affordability, and customer satisfaction, Direct Sight positions itself as a leading choice for eyewear in the UK, catering to a diverse range of customers seeking stylish and functional glasses.