$70 Off Direct Fireplaces Vouchers, Discount Codes Jan 2025

About Direct Fireplaces

Direct Fireplaces, established in 2004, is a leading online retailer specializing in a diverse selection of fireplaces and fire surrounds. With a commitment to customer satisfaction, they offer an extensive range of electric and gas fires, as well as stylish accessories. Their mission is to provide a seamless shopping experience, whether online or in-person at their showrooms located in Stockport, Cheadle, and Bromsgrove. The brand prides itself on delivering expert advice and exceptional service, ensuring that every customer finds the perfect solution to enhance their home’s warmth and aesthetic.

Unique Selling Points

Direct Fireplaces distinguishes itself through several standout features:

• Extensive Product Range: They offer a wide variety of fireplaces, including electric, gas, and wood-burning options, catering to diverse tastes and home styles. Their collection includes high-end brands like Evonic Fires and Elgin & Hall.

• Customer-Centric Policies: The company provides free UK delivery on many products, flexible payment options, and a price match guarantee to ensure competitive pricing.

• Expert Guidance: With knowledgeable staff available both online and in their showrooms, customers can receive tailored advice for selecting the right fireplace for their needs.

• User-Friendly Online Experience: Their website is designed for easy navigation, allowing customers to browse products by category or style effortlessly.

Frequently Asked Questions

What types of fireplaces do you offer?

Direct Fireplaces offers a comprehensive range of fireplaces including electric fires, gas fires, wood-burning stoves, and fireplace surrounds. Their selection accommodates various styles from modern to traditional.

Do you provide installation services?

Yes, Direct Fireplaces offers professional installation services for many of their products. Customers can inquire about installation options during the purchasing process.

Is there a warranty on your products?

Most products sold by Direct Fireplaces come with a manufacturer's warranty. Specific warranty details can be found on individual product pages or by contacting customer service.

How does your price match guarantee work?

If you find a lower price on an identical product from another retailer, Direct Fireplaces will match that price. Customers need to provide proof of the lower price at the time of purchase.

What is your return policy?

Direct Fireplaces has a customer-friendly return policy that allows returns within a specified period after purchase. Items must be returned in their original condition for a full refund or exchange.

How can I contact customer service?

Customers can reach out to Direct Fireplaces via their website's contact form or by calling their customer service hotline during business hours for assistance with inquiries or issues.

By focusing on quality products, exceptional service, and customer satisfaction, Direct Fireplaces has established itself as a trusted name in the fireplace industry.