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About DailySteals

DailySteals, founded in 2009, is one of the pioneering daily deal sites in the eCommerce landscape. Initially, it quickly gained popularity as a top destination for finding phenomenal deals on a wide array of products, including cellphones, cellphone accessories, jewelry, games, apparel, and car accessories. After facing significant challenges and a decline in customer trust, DailySteals underwent a comprehensive rebranding and restructuring under new management in 2016. This transformation aimed to revitalize the brand by focusing on exceptional customer service, enhancing the website's user experience, and introducing new initiatives to engage and reward customers.

Standout Features

DailySteals has several standout features that set it apart from other eCommerce platforms:

• Daily Deals: The site offers new deals every day, providing customers with a constant stream of discounted products across various categories. This ensures that customers always find something new and exciting.
• Redesigned Website: The newly designed website is user-friendly and easy to navigate, making it simpler for customers to locate quality products at affordable prices.
• Enhanced Customer Service: Under new management, DailySteals has prioritized customer service, aiming to provide prompt and efficient support to its users. This includes a personal touch from the CEO, who has made his email available for direct customer communication.
• Influencer Partnerships: DailySteals collaborates with influencers and publishers to offer exclusive deals, which helps in driving traffic and building a loyal customer base.
• Refurbished Electronics: The site has become a go-to destination for refurbished electronics, offering high-quality products at significantly lower prices.

User Reviews

User reviews provide valuable insights into the customer experience with DailySteals. Here are some key points gathered from various sources:

• Positive Experiences: Many customers have reported positive experiences, highlighting fast delivery, secure packaging, and products that match their descriptions. For example, a customer praised the fast delivery and quality of bamboo products, while another appreciated the secure packaging of a desktop and its accessories.
• Customer Satisfaction: Several reviews indicate high satisfaction with the deals offered, such as a customer who was impressed by the quality of lights purchased at a lower price than expected.
• Challenges with Customer Service: Some users have faced issues with customer service, including difficulties with order cancellations, incorrect shipments, and disputes over refunds. For instance, a customer experienced repeated order cancellations and was charged for an extra item, while another had issues with a defective product and was denied a refund.
• Mixed Feedback: Overall, the feedback is mixed, with some customers expressing satisfaction with their purchases and others highlighting areas for improvement in customer service and product quality.

Promotion and Loyalty Program

DailySteals has implemented several initiatives to promote customer engagement and loyalty:

• Incentive/Referral Programs: The site offers programs that reward customers for promoting the brand. Members can earn cash, points, and discounts by spreading the word to their friends, family, and network through various social platforms.
• Exclusive Offers: DailySteals partners with peer-to-peer lending sites to provide exclusive discounts and offers, particularly for aspiring entrepreneurs and individuals with great ideas.
• Extended Warranties: To protect customers, especially those purchasing high-tech products, DailySteals offers extended warranties, providing additional peace of mind.

FAQs

What is DailySteals?

DailySteals is an eCommerce platform that offers daily deals on a wide range of products, including electronics, home goods, apparel, and more. Founded in 2009, it has undergone significant changes under new management to enhance customer service and user experience.

How does DailySteals ensure product quality?

DailySteals sources products from various suppliers, including excess inventory from retailers. While the site has made efforts to improve product quality, some users have reported receiving defective items. The company encourages customers to report any issues promptly to ensure resolution.

What if I encounter issues with my order?

If you encounter any issues with your order, such as incorrect shipments or defective products, you can contact DailySteals' customer service directly. The company has made efforts to improve its customer service, including providing a direct email for the CEO to address customer concerns.

Does DailySteals offer any loyalty programs?

Yes, DailySteals offers incentive and referral programs that reward customers for promoting the brand. Members can earn rewards such as cash, points, and discounts by sharing deals with their network.

How secure is the payment process on DailySteals?

DailySteals accepts all major credit cards as well as payment through PayPal, ensuring a secure payment process. The site also maintains strict privacy policies to protect customer information.

What if I need to cancel my order?

If you need to cancel your order, you can contact DailySteals' customer service. Some users have reported that cancellations can be handled quickly, although there may be instances where issues arise.

By understanding these aspects of DailySteals, customers can make informed decisions about their shopping experiences and take advantage of the various features and programs the site offers.