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About AirHelp

Founded in 2013, AirHelp has emerged as the world's largest advocate for air passenger rights, assisting over 13 million travelers in claiming compensation for flight disruptions such as delays, cancellations, and overbookings. The company leverages European Regulation No 261/2004 and other local regulations to help passengers understand their rights and navigate the often complex claims process. With a mission to simplify the compensation journey, AirHelp employs advanced technology and a dedicated team of experts to ensure that passengers receive the compensation they are entitled to, making air travel a smoother experience.

Key Features That Set AirHelp Apart

AirHelp offers several standout features that enhance the user experience and streamline the compensation process:

• No Win, No Fee Policy: AirHelp operates on a contingency basis, meaning passengers only pay a fee if their claim is successful. This fee typically ranges from 25% to 50% depending on whether legal action is required.

• Comprehensive Coverage: The platform supports claims for flights across various countries, including the US, Canada, Brazil, Turkey, and several Asian nations, in addition to its strong presence in Europe.

• User-Friendly Technology: AirHelp utilizes cutting-edge technology to assess flight disruptions quickly. Passengers can check their eligibility for compensation by simply uploading their boarding pass or entering flight details.

• Global Reach: With partnerships spanning over 60 travel brands and a network of law firms in more than 35 countries, AirHelp can assist passengers worldwide, ensuring they receive the best possible support.

• AirHelp+ Membership: This premium service offers additional benefits, including immediate compensation for flight disruptions, lounge access, and dedicated 24/7 support.

Frequently Asked Questions

What types of flight disruptions are covered?

AirHelp assists with claims for canceled flights, delays of over three hours, missed connections, and overbooked flights.

How does the claims process work?

Passengers can start by checking their eligibility through the AirHelp website or app. If eligible, they can submit their claim, and AirHelp will handle the process with the airline.

How long does it take to receive compensation?

The timeframe for receiving compensation varies depending on the airline and the complexity of the case. Some claims can be resolved within weeks, while others may take months.

Are there any upfront fees?

No, AirHelp operates on a no-win-no-fee basis, meaning passengers only pay if their claim is successful.

Can I claim for multiple passengers?

Yes, passengers can include friends or family members in their claim if they traveled together and experienced similar disruptions.

How does AirHelp verify claims?

AirHelp uses advanced technology and data analysis to substantiate claims, gathering information from multiple databases to verify flight disruptions and eligibility.

By offering a comprehensive suite of services and maintaining a strong focus on customer satisfaction, AirHelp continues to lead the way in air passenger rights advocacy, ensuring that travelers can navigate the complexities of flight disruptions with confidence.